AHIMA Answers

Why am I stuck in a loop when trying to get back into the Ciox application?

Updated on

You need to close the browser window, return to the AHIMA VLab™ course, and use the launch link to start a new session.

When a session timeout is approaching, you will see the following dialog popup.

  • If you select Yes, you will be taken back into the application able to pick up where you left off, and the inactivity “clock” of 30 minutes will be reset.

  • If you select No, you will be logged out.

Ciox HealthSource Gym coding interface emphasizing the save button.

  • If you do nothing, the timer will count down, stay at zero for a short period of time, then you will be taken a Ciox HealthSource login screen.
  • However, as noted above, you will not be able to log in from this screen. Instead, close the browser tab open to Ciox, return to the AHIMA VLab™ course, and use the launch link to start a new session.

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