Return Policy for Individuals

AHIMA accepts returns of eligible products within 30 days from the product delivery date. In order to be eligible for return, products must meet the criteria below:

• Return shipment is received within 30 days from the product delivery date.

• A packing slip, copy of order invoice, or order confirmation is included with the return

• Customer accepts responsibility for cost of return shipping

• Products are not damaged, and the scratch-off coating for access code has not been either fully or partially removed. *See additional details on damage below.

*Damage to products includes, but is not limited to, the following:

• Highlighting or other marks

• Bent, cut, or torn covers or pages

• Other signs of use or damage such that the item cannot be considered in “new” condition (for example, a broken or worn spine).

• Missing components included with the purchase

Products not eligible for return: eBooks, custom products, digital access codes, damaged print books, and print books with revealed access codes, or access codes that have been redeemed are not eligible for return under any circumstance. NOTE: Returned products that are deemed ineligible or otherwise damaged (including damage during return shipping) will not be sent back to the customer, and no refund will be provided.

Instructions for returns:

1. Please enclose one of the following with your return:

   1. Order packing slip

   2. Copy of the order invoice

   3. Order confirmation

2. All components of the product being returned must be included with the return.

3. To avoid damage during return shipping, please ensure the books are properly packed to withstand shipping stresses. Please package securely and include additional packing materials as needed.

4. It is recommended that you use a delivery method that offers tracking services.

5. The book should be sent to the following address:

Walsworth/AHIMA Fulfillment Center
2024 Hawthorne Ave
Saint Joseph, MI 49085

Visit our Refunds and Returns page for additional details regarding our returns process. Return processing time is 2-3 weeks. If you have additional questions, email [email protected].