What is auto-renew?
Auto-renew is a convenient way for members to manage their annual dues payments by authorizing the American Health Information Management Association (“AHIMA”) to automatically charge the payment method provided for applicable annual membership dues on the member’s renewal date.
Who is eligible for auto-renew?
Auto-renew is available to all professional member types (Professional, Premier, Global and Emeritus). Auto-renew is not available to students.
When will my card be charged?
AHIMA will charge the member’s credit card for the applicable annual membership dues on the member’s renewal date. Each successful renewal payment will extend the member’s AHIMA membership for an additional one (1) year from the applicable renewal date.
How will I be notified before a charge?
Members enrolled in auto-renew will receive an email reminder notification approximately seven (7) days prior to the scheduled renewal date informing the member that their membership will automatically renew on the renewal date using the payment method on file.
What payment methods are accepted?
All major credit card types are accepted as a part of enrollment in auto-renew.
What happens if my payment is declined?
If a renewal payment is declined, AHIMA will notify the member via email and request that the member update the payment method associated with their account through their AHIMA Store Profile. If valid payment information is not provided within thirty (30) days of the failed transaction, the membership may be terminated. A member whose membership has been terminated due to non-payment may rejoin AHIMA through the AHIMA Store and may elect to enroll in auto-renew at that time.
How do I opt-in or out of auto-renew?
Members can opt-in to auto-renew at time of membership purchase (join and renew). Members may cancel auto-renew at any time prior to the applicable renewal date by accessing their personal profile in the AHIMA Store and completing the following steps:
Log in to the AHIMA Store and access your profile.
Navigate to My Membership Plan
Select Plan History
Click View under Action for the most recent subscription.
Select Opt out of auto-renew
Confirm by clicking Yes, cancel auto renew
Cancellation of auto-renew will prevent future automatic renewal charges but will not affect the member’s active membership for the remainder of the current membership term.
How do I update my payment information?
Members can remove, modify or change the CC on file linked to their auto-renew at any time by accessing their personal profile in the AHIMA Store and completing the following steps:
Log in to the AHIMA Store and access your profile
Navigate to Account
My Membership Plan page
Click View under Action for the most recent subscription
Click the Add / Manage Payment Card button
On the payment options page, scroll down to see payment card section to update card details
Click Save
Can I change my membership level while on auto-renew?
To change your membership level while enrolled in auto-renew requires you to contact customer service by submitting a ticket: Submit a ticket : AHIMA Customer Experience or calling (800) 335-5535.
What is the deadline to cancel to avoid the next charge?
Members may cancel auto-renew at any time prior to their applicable renewal date.
Can I get a refund if I forget to cancel?
Customers will be given notices when they enroll in auto-renew that their payment will be collected. Membership is non-refundable and non-transferable. Refunds are approved by the membership team on a limited case-by-case basis.
Is my credit card information secure?
Yes, the method of payment used to for auto-renew is stored in Auithorize.net which secures credit card information through a multi-layered approach that includes advanced encryption, data tokenization, and strict adherence to industry compliance standards. As a wholly owned subsidiary of Visa, it leverages extensive security infrastructure to protect customers.