AHIMA Answers

Troubleshooting Code Errors

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This article will help you resolve common errors when redeeming AHIMA Codes.

What product is your code for?

Are you redeeming your code in the AHIMA Learning Center?

Redeem your code in the MyAHIMA Learning Center

  1. Go to the Learning Center (you'll be prompted to log in, if you haven't already).
  2. Redeem your code using the "Add Code+" button.

Did you get an error message?

Congrats! Your code has been redeemed successfully and you'll find your content in your Learning Center.

What error message do you see under "Invalid Registration Code"

Look at the text after "Invalid Registration Code"

Check that you are redeeming the correct code in the correct location

  • If you are redeeming a VLab or Book Resources code, you should be in the MyAHIMA Learning Center.
  • If you are redeeming a code for a certification exam, you should be entering the code as part of the exam application process
  • If you are redeeming a membership code, you should be entering it during the membership application process.

After confirming that you are in the right place, if you continue to get an error, press "Continue"

Check your code for typos and extra spaces & try again

  • Check for extra spaces before or after the code and remove them
  • Review visually similar characters (ex: 0 and O, capital "I" and lowercase "L," etc.)
  • Include the entire code: If your code includes any hyphens, make sure to include the hyphen as well as any characters before and/or after it.

If you received your code via email or on a webpage, it's best to copy and paste it directly from the source.

Did you get the same "Internal Server Error" message?

Reach out for assistance

  1. If you got your code from your instructor or from a school bookstore, reach out to them and double check that the code you entered was correct. Copy and paste it directly from them, if possible.
  2. If you still get an error, reach out to AHIMA customer relations via email. Provide the code you are trying to redeem and the type of product the code is for.

    Feel free to use the template below to so we can help you as quickly as possible.
Expand or collapse content Email template to reach out to AHIMA regarding code errors

To: [email protected]

Subject: [Your Name] Code Redemption Error

Hello,

I am getting an error message when trying to redeem my code for [PRODUCT].

  • The error message I am getting is: [ERROR TEXT]
  • The code I am trying to redeem is [YOUR CODE].  
  • The email I use to sign into my AHIMA account is: [Your AHIMA account email address].

Thank you,

[Your name]

Congrats! Your code has been redeemed successfully and you'll find your content in your Learning Center.

Check your Learning Center and other accounts

This message means that the code you are entering has already been redeemed. Follow the steps below to evaluate the issue:

  1. Check your Learning Center for the product
    If the product you are trying to redeem the code for is in the list, you do not need to redeem a new code.
     
  2. Check your other AHIMA accounts
    You may have a different AHIMA account under a different email address, and may have already redeemed this code in that account. Double check for any AHIMA accounts associated with other email addresses, and see if the resource is available in there. 
     
  3. Contact the individual or business that provided that code to you.
    If you received this code from a bookstore or your instructor, tell them that the code has already been used and ask for a new one. 

    If you received this code from a book purchased in the AHIMA webstore, contact our customer relations team at [email protected] and provide them with the error message you are getting and the code that you are using.

Check your Learning Center and other accounts

This message means that the code you are entering has already been redeemed. Follow the steps below to evaluate the issue:

  1. Check your Learning Center for the product
    If the product you are trying to redeem the code for is in the list, you do not need to redeem a new code.
     
  2. Check your other AHIMA accounts
    You may have a different AHIMA account under a different email address, and may have already redeemed this code in that account. Double check for any AHIMA accounts associated with other email addresses, and see if the resource is available in there. 
     
  3. Contact the individual or business that provided that code to you.
    If you received this code from a bookstore or your instructor, tell them that the code has already been used and ask for a new one. 

    If you received this code from a book purchased in the AHIMA webstore, contact our customer relations team at [email protected] and provide them with the error message you are getting and the code that you are using.

Are you redeeming your code in the correct place?

If this is an exam code, you should be in the Exam Application area. 
if this is a membership code, you should be in the Membership application area.

What error message do you see under "Invalid Coupon Code"

Look at the text after "Invalid Coupon Code"

Check your code for typos and extra spaces & try again

  • Check for extra spaces before or after the code and remove them
  • Review visually similar characters (ex: 0 and O, capital "I" and lowercase "L" etc.)
  • Include the entire code: if your code includes any hyphens, make sure to include the hyphen as well as any characters before and/or after it.

If you received your code via email or on a webpage, it's best to copy and paste it directly from the source.

Did you get the same "Internal Server Error" message?

Reach out for assistance

  1. If you got your code from your instructor or from a school bookstore, reach out to them and double check that the code you entered was correct. Copy and paste it directly from them, if possible.
  2. If you still get an error, reach out to AHIMA customer relations via email. Provide the code you are trying to redeem and the type of product the code is for.

    Feel free to use the template below to so we can help you as quickly as possible.
Expand or collapse content Email template to reach out to AHIMA regarding code errors

To: [email protected]

Subject: [Your Name] Code Redemption Error

Hello,

I am getting an error message when trying to redeem my code for [PRODUCT].

  • The error message I am getting is: [ERROR TEXT]
  • The code I am trying to redeem is [YOUR CODE].  
  • The email I use to sign into my AHIMA account is: [Your AHIMA account email address].

Thank you,

[Your name]

Congrats! Your code has been redeemed successfully and you can continue with the exam or membership application.

Check any other AHIMA accounts

This message means that the code you are entering has already been redeemed. Follow the steps below to evaluate the issue:

  1. Check to see if you've already completed this application
    If your exam application is pending or your membership application is under review already, you do not need to re-submit the application.
  2. Check your other AHIMA accounts
    You may have a different AHIMA account under a different email address, and may have already redeemed this code in that account. Double check for any AHIMA accounts associated with other email addresses, and see if your application has been completed in that account already.
  3. Contact the individual or business that provided that code to you.
    If you received this code from a bookstore or your instructor, tell them that the code has already been used and ask for a new one.

    If you received this code from a book purchased in the AHIMA webstore, contact our customer relations team at [email protected] and provide them with the error message you are getting and the code that you are using.

Check any other AHIMA accounts

This message means that the code you are entering has already been redeemed. Follow the steps below to evaluate the issue:

  1. Check to see if you've already completed this application
    If your exam application is pending or your membership application is under review already, you do not need to re-submit the application.
  2. Check your other AHIMA accounts
    You may have a different AHIMA account under a different email address, and may have already redeemed this code in that account. Double check for any AHIMA accounts associated with other email addresses, and see if your application has been completed in that account already.
  3. Contact the individual or business that provided that code to you.
    If you received this code from a bookstore or your instructor, tell them that the code has already been used and ask for a new one.

    If you received this code from a book purchased in the AHIMA webstore, contact our customer relations team at [email protected] and provide them with the error message you are getting and the code that you are using.

Redeem your code in the correct location

  • If you are redeeming a code for a certification exam, you should be entering the code as part of the exam application process
  • If you are redeeming a membership code, you should be entering it during the membership application process.

After confirming that you are in the right place, if you continue to get an error, press "Continue"

What error message do you see under "Invalid Registration Code"

Look at the text after "Invalid Registration Code"

Check that you are redeeming the correct code in the correct location

  • If you are redeeming a Coupon Code, you should be adding it to the "Coupon Code" box as part of the checkout process in the AHIMA Store.
  • If you are redeeming a VLab or Book Resources code, you should be in the MyAHIMA Learning Center.
  • If you are redeeming a code for a certification exam, you should be entering the code as part of the exam application process
  • If you are redeeming a membership code, you should be entering it during the membership application process.

After confirming that you are in the right place, if you continue to get an error, press "Continue"

Check your code for typos and extra spaces & try again

  • Check for extra spaces before or after the code and remove them
  • Review visually similar characters (ex: 0 and O, capital "I" and lowercase "L" etc.)
  • Include the entire code: If your code includes any hyphens, make sure to include the hyphen as well as any characters before and/or after it.

If you received your code via email or on a webpage, it's best to copy and paste it directly from the source.

Did you get the same "Internal Server Error" message?

Reach out for assistance

  1. If you got your code from your instructor or from a school bookstore, reach out to them and double check that the code you entered was correct. Copy and paste it directly from them, if possible.
  2. If you still get an error, reach out to AHIMA customer relations via email. Provide the code you are trying to redeem and the type of product the code is for.

    Feel free to use the template below to so we can help you as quickly as possible.
Expand or collapse content Email template to reach out to AHIMA regarding code errors

To: [email protected]

Subject: [Your Name] Code Redemption Error

Hello,

I am getting an error message when trying to redeem my code for [PRODUCT].

  • The error message I am getting is: [ERROR TEXT]
  • The code I am trying to redeem is [YOUR CODE].  
  • The email I use to sign into my AHIMA account is: [Your AHIMA account email address].

Thank you,

[Your name]

Congrats! Your code has been redeemed successfully.

Contact the individual or business that provided the code to you

If you received this code from a bookstore or your instructor, tell them that the code has already been used and ask for a new one. 

If you received this code from a book purchased in the AHIMA webstore, contact our customer relations team at [email protected] and provide them with the error message you are getting and the code that you are using.

Check your Learning Center and other accounts

This message means that the code you are entering has already been redeemed. Follow the steps below to evaluate the issue:

  1. Check your Learning Center for the product
    If the product you are trying to redeem the code for is in the list, you do not need to redeem a new code.
  2. Check your other AHIMA accounts
    You may have a different AHIMA account under a different email address, and may have already redeemed this code in that account. Double check for any AHIMA accounts associated with other email addresses, and see if the resource is available in there.
  3. Contact the individual or business that provided that code to you.
    If you received this code from a bookstore or your instructor, tell them that the code has already been used and ask for a new one.

    If you received this code from a book purchased in the AHIMA webstore, contact our customer relations team at [email protected] and provide them with the error message you are getting and the code that you are using.
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